FAQs

Here are some common questions and answers to help you navigate our online store and make your candy shopping experience delightful.

1. Do you offer international shipping?
We're currently shipping Australia-wide. We look forward to being able to bring the sweetness of our lollies to customers globally. Keep your eyes out! 

2. What payment methods do you accept?
We welcome all major credit and debit cards, such as Visa and Mastercard. For a "buy now, pay later" option, we offer Afterpay, Zip Pay, and Klarna. Additionally, for your convenience, we provide PayPal as a secure payment method.

3. How soon will my order be shipped?
We strive to process and ship orders as quickly as possible. Typically, orders are processed within 2-5 business days. Shipping times may vary depending on your location and the shipping method selected during checkout.

4. Can I track my order?
Yes, once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment and estimated delivery date.

5. Do you offer custom orders?
Yes, whether you're planning a special event, corporate gathering, or simply stocking up on your favourite candies, we can accommodate your needs with customised packaging options. Please contact our customer service team for more information.

6. What is your return policy?
Please be aware that Stacks of Lollies does not entertain returns or exchanges for any items, given that they are food products. Additionally, we do not offer refunds for changes of mind.
When placing your order, kindly ensure that you accurately select your preferred Pick 'n' Mix options to avoid any disappointment. If a specific item is unavailable, Stacks of Lollies reserves the right to substitute it with the closest available option. While we strive to fulfill your selections as closely as possible, we cannot be held responsible if instructions are overlooked.

Upon receiving your order, please inspect it promptly. Should you discover any defects, damages, or incorrect items, please notify us immediately. We will assess the situation and take appropriate action to rectify any issues. Please note that we do not refund goods damaged during transit, as we take meticulous care in packaging all items to ensure they are dispatched in excellent condition. Once packages leave our headquarters, we cannot accept responsibility for any subsequent damage or loss.

7. Are your lollies suitable for individuals with dietary restrictions?                 Please refer to the details provided on our "allergen information" page.

8. How can I contact customer support if I have further questions?
Our dedicated customer support team is here to assist you with any inquiries or concerns you may have. You can reach us via email at stacksoflollies@gmail.com We strive to respond to all inquiries promptly and provide the best possible assistance to our valued customers.

We hope this FAQ page has answered any questions you may have had. If you need further assistance, don't hesitate to reach out to us. Thank you for choosing Stacks of Lollies for your sweet cravings!