Terms and Conditions

1. Introduction: By accessing and using our online lolly shop, you agree to comply with and be bound by the following terms and conditions.

2. Ordering and Payment:
   - All orders are subject to availability
   - Prices for our products are subject to change without notice.
   - Payment must be made in full at the time of placing an order. We accept all major credit and debit cards, such as Visa and Mastercard. For a “buy now, pay later” option, we offer Afterpay, Zip Pay, and Klarna. Additionally, we provide PayPal as a secure payment method.


  1. Shipping and Delivery:
     - We aim to dispatch orders within 2-5 business days
     - Shipping costs will be calculated and displayed at the checkout.
       - Delivery times may vary depending on the shipping method selected and the destination.

    4. Returns and Refunds:

Returns and Exchanges: Unfortunately, we do not accept returns or exchanges on any of our products. Once packages leave Stacks HQ and are in the hands of the shipping company, Stacks of Lollies relinquishes responsibility for the parcel. Any concerns regarding the delivery process or how the package has been handled should be addressed directly with the courier company.

Customer Responsibility: It is the customer's responsibility to ensure that the shipping address provided is accurate and that someone is available to receive the package upon delivery. Once the package is marked as delivered by the courier, Stacks of Lollies is no longer liable for any lost, damaged, or stolen items. Additionally, please consider the Australian heat when choosing between regular or express postage options. We recommend selecting express postage during warmer months to minimise the risk of heat-related damage to your delicious treats.

5. Quality and Satisfaction:
   -We strive to provide high-quality products and excellent customer service.
   - In the event of any issues with your order, such as missing items, damaged goods, or other concerns, please don't hesitate to reach out to us. We are committed to resolving any issues promptly and ensuring your satisfaction with your purchase from Stacks of Lollies.

6. Privacy Policy:
  At Stacks of Lollies, we are committed to protecting your privacy and ensuring the security of your personal information. Please read our privacy policy below to understand how we collect, use, and safeguard your data:

Information We Collect:
- Personal Information: When you make a purchase on our website, we collect certain personal information such as your name, email address, shipping address, and payment details to process your order and provide customer support.
- Communication: If you contact us via email or other communication channels, we may retain a record of that correspondence to assist you efficiently in the future.
- Website Usage: We collect non-personal information such as IP addresses, browser type, and referring pages to analyse trends, administer the site, and gather demographic information for aggregate use.

How We Use Your Information:
- Order Processing: We use your personal information to process and fulfil your orders, communicate with you about your purchases, and provide customer support.
- Marketing: With your consent, we may use your email address to send you promotional offers, newsletters, or updates about our products and services. You can opt out of receiving marketing communications at any time.
- Improving User Experience: We may use non-personal information to improve our website's functionality, customize your shopping experience, and enhance our services.

Data Security:
- We employ industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
- Your payment details are encrypted using secure socket layer technology (SSL) and stored securely in compliance with PCI DSS standards.

Information Sharing:
- We do not sell, trade, or rent your personal information to third parties without your consent, except as required to fulfil your orders or comply with legal obligations.
- We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you, as long as they agree to keep your information confidential.

Your Rights:
- You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in each email or by contacting us directly.

Changes to Privacy Policy:
- We reserve the right to update or modify this privacy policy at any time. Any changes will be posted on this page, and we encourage you to review this policy periodically for updates.

By using our website and providing your information, you consent to the collection and use of your data as outlined in this privacy policy.


  1. Intellectual Property:
     - All content on our website, including logos, images, and text, is the property of our company and protected by copyright and other intellectual property laws.

    8. Limitation of Liability:
     - To the extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or products.

    9. Changes to Terms and Conditions:
        - We reserve the right to update or modify these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website.

    10. Contact Information:
        - If you have any questions or concerns about these terms and conditions, please contact us at stacksoflollies@gmail.com , via Instagram @stacksoflollies , Facebook @stacksoflollies or TikTok @stacksoflollies

    By placing an order on our website, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.